1. Who processes your data
Inkateam Travel S.A.C., RUC (Tax ID) 20565445261, with registered address at Jr. Gregorio Paredes N° 273 C-1003, Pueblo Libre, Lima, Peru, is the controller of your personal data. Contact: reservas@inkateamtravel.com · WhatsApp +51 942 293 293.
2. What data we collect
- When you ask for information or a quote: name, email, phone or WhatsApp, country, trip of interest, dates, number of travelers and comments.
- When you book: full names, ID document or passport, nationality and date of birth of each passenger; these are required to issue Machu Picchu tickets, train tickets and the travel assistance card.
- Health data (only for trips that require it): a medical certificate for travelers aged 60 or over on Salkantay Life Challenge, or dietary restrictions; these are sensitive data and we only process them with your written consent.
- When you browse: browsing data and cookies, as described in the Cookie policy.
We do not receive or store card details: payments are processed on the Izipay payment gateway.
3. What we use your data for
| Purpose | Does it need your consent? |
|---|---|
| Answering your enquiry and sending you the quote you requested | No, it is necessary to assist you |
| Managing your booking with hotels, transport, guides and ticket-issuing bodies | No, it is necessary to perform the contract |
| Issuing invoices and complying with legal and tax obligations | No, it is a legal obligation |
| Sending you offers, news and new departures by email or WhatsApp | Yes, separate and optional checkbox |
| Measuring website use and showing you ads on social media (analytics and advertising cookies) | Yes, through the cookie banner |
4. Data bank
Your data is stored in the "Clients and contacts" data bank of Inkateam Travel S.A.C., registered with the National Authority for Personal Data Protection (registration code pending).
5. Who we share your data with
Travel suppliers: hotels, trains (PeruRail, Inca Rail), transport companies, guides, host families and ticket-issuing bodies such as the Ministry of Culture.
Technology providers working on our behalf: website and database hosting, email delivery (Brevo), corporate email (Zoho), payments (Izipay), analytics and advertising (Google, Meta, TikTok).
We do not sell your data.
6. International transfers
Some technology providers store data on servers outside Peru (for example, in the United States or the European Union). We only work with providers that offer an adequate level of protection. We also share data with providers in Peru when your trip requires it.
7. How long we keep it
- Enquiries without a booking: up to 2 years from the last contact.
- Bookings and invoices: the period required by tax and accounting rules (at least 5 years).
- Advertising data: until you withdraw your consent.
8. Your rights
You can request access, rectification, cancellation or objection to the use of your data, and withdraw your consent at any time, free of charge. Write to reservas@inkateamtravel.com with the subject "Data protection", stating your name and your request.
We reply within the legal deadlines: 8 business days for information, 20 for access and 10 for rectification, cancellation or objection. If you are not satisfied with our reply, you may contact the National Authority for Personal Data Protection of the Ministry of Justice.
9. Unsubscribing from marketing
Every email includes a one-click unsubscribe link. On WhatsApp, reply "BAJA". We process unsubscribes within a maximum of 10 business days.
10. Security
We apply technical and organisational measures to protect your data: encrypted connections, access restricted to the team members who need it, and providers with security standards.
11. Minors
Bookings are made by an adult. Data of minors who travel is used only for their booking, with authorisation from their father, mother or guardian.
Complaints Book
Complaints Book data is used only to address the claim or complaint. You may exercise your rights by writing to administracion@inkateamtravel.com.
12. Changes
If we change this policy, we will publish the new version here with its date.