1. Who we are
Inkateam Travel S.A.C. (RUC 20565445261) is a travel agency and tour operator registered with MINCETUR, Certificate No. 689, operating exclusively online. By requesting or booking a service on this website you accept these terms.
2. Prices
Prices are in US dollars (USD) and per person, unless stated otherwise. Classic programs show low-season rates; in high season (December 15 to January 10, Holy Week, June, July and August) a supplement applies, which the request assistant calculates according to your travel date. Some hotels charge additional supplements on public holidays.
Some rates depend on the traveler's country of residence: ID documents are checked on entry to Machu Picchu and other sites and, if they do not match the country stated in the request, the difference will be charged. Travelers from Peru: prices do not include IGV (Peruvian sales tax).
Prices may change until your booking is confirmed in writing, due to availability or changes in official fees and entrance tickets.
3. How to book
- (1) You send your request through the website, on WhatsApp or on a video call.
- (2) We send you the quote or confirm your spot.
- (3) The formal booking is made by email to reservas@inkateamtravel.com with each passenger's full details (name, document, nationality, date of birth and phone).
- (4) You pay the deposit using the secure payment link we send you.
- (5) You receive written confirmation of your booking.
4. Payments
Credit card with no surcharge, through Izipay. Bank transfer accepted; all bank and intermediary fees are paid by the sender.
5. Classic programs and Day Tours
Deposit, balance and cancellation conditions are stated in your quote and accepted when you confirm the booking. Machu Picchu tickets and train tickets are issued in the traveler's name: once issued, they cannot be transferred to another name or refunded. If you do not show up at the stated time and place, the service is considered used and there is no refund.
6. Group trips (Salkantay Life Challenge, Andean Adventures and Peru Together)
- Deposit: 30% of the price, non-refundable, to confirm your spot.
- Balance: 90 days before departure; if you book less than 90 days before, you pay 100% when booking.
- Cancellation by the traveler: from confirmation until 91 days before, 30% is retained (deposit); from 90 to 61 days, 60%; 60 days or less, or no-show, 100%.
- Traveler replacement: you can transfer your spot to another person; the new traveler pays in full for entrance tickets and train tickets already issued.
- Minimum travelers: each departure operates with a minimum of 8 travelers; if this is not reached, Inkateam may cancel the departure and will offer you another date or a 100% refund of the amount paid.
- Salkantay Life Challenge: bookings close 14 weeks before departure to complete the 12 weeks of preparation; recommended up to age 60; from 60 a medical certificate is required.
- There is no refund for unused services once the trip has started.
7. Changes due to external causes
If weather, strikes, road closures, orders from the authorities or other force majeure events require the itinerary to change, Inkateam will offer an alternative of a similar standard. Additional costs caused by these events are not included.
8. Liability
Inkateam organises and operates the services with its own team and selected suppliers (hotels, transport, trains, guides and communities). We are responsible for the organisation of the trip under Peruvian law; not for damage caused by force majeure or by acts of third parties beyond our control.
9. Documents, health and insurance
Each traveler is responsible for carrying a valid ID document or passport and meeting the entry requirements for Peru for their nationality. Several destinations are above 3,400 m: consult your doctor before traveling if you have any health conditions. Programs include a travel assistance card; we also recommend travel insurance with cancellation cover.
10. Complaints
You can file a claim or a complaint in our virtual Complaints Book. We respond within a maximum of 15 business days, in accordance with the Consumer Protection and Defense Code (Law 29571).
11. Governing law
These terms are governed by the laws of the Republic of Peru.